Refunds, Returns & Lifetime Warranty — KMRNL LLC

Most KMRNL LLC products are made-to-order. To keep lead times short and prices fair, all sales are final except for items that arrive defective or damaged in transit. Our Limited Lifetime Warranty protects you against defects in materials and workmanship through item replacement. See how to request a replacement below.

Lifetime Warranty — Item Replacement

KMRNL will replace the item under our lifetime warranty. To request a replacement, email info@kmrnl.com with:

  • Details of what happened.
  • Clear photos showing the item and the issue.

We will reply to your email to arrange the replacement. The 7-business-day reporting window for items damaged or defective on arrival does not limit lifetime warranty claims.

All Sales Final

  • No returns, refunds, or exchanges are accepted for non-defective items.
  • Orders begin production shortly after payment and cannot be canceled once in progress.
  • Please review product details and lead times (typically 1–2 weeks) before purchasing.

Exceptions — Defective or Damaged on Arrival (DOA)

  • Report within 7 business days: If your item arrives defective or damaged, email info@kmrnl.com within 7 business days of delivery. Include your order number, a description, and clear photos/video of the issue and packaging.
  • Evaluation & Resolution: After review, KMRNL LLC may, at our sole discretion, repair, replace, or refund the item.
  • RMA required: Do not ship items back without written return authorization (RMA). Unauthorized returns may be refused.
  • Condition: The item must be returned with all original parts and packaging (unless damaged in transit).

Shipping Costs

  • Customer pays return shipping for approved DOA returns unless we specify otherwise in writing.
  • For approved replacements, KMRNL LLC covers outbound shipping back to you.

Exchanges

Exchanges are only available for items confirmed as defective or damaged on arrival. We do not offer discretionary exchanges for other reasons.

Non-Returnable Items

  • Items marked “All Sales Final” or “Sold AS IS”.
  • Customized or made-to-order items without a verified defect.
  • Items altered, installed, or used contrary to instructions.